Saturday, February 25, 2012

The Box Spring

I think a while back I talked about how Chris and I were lucky enough to get a whole new Queen sized bed set for Christmas?! Chris' mom ordered it on January 12th.. They said it would all be delivered to our home in Rexburg on January 25th. The 25th came with a new, beautiful mattress, solid frames and a rusty torn apart box spring. The delivery man asked if we wanted to keep it. I laughed and said no, my mother in law just paid a lot of money for a nice, new box spring and that's what we expect. Now that I think about it, we should have just kept the thing. 

He took it back and said we would get a new one in one week. That week rolled around and nothing. We called  and called and Sears couldn't figure it out. I had to ask three or four times to speak with people that could speak English. Honestly, it was ridiculous. One time I called and the man on the other end insisted that I had it hiding somewhere in my house. He said it had been delivered and wasn't backing down. It was crazy! Do they really think I have nothing better to do than fight with them over the phone? The next time I called (later that week) they said they had no record that the one they delivered had been taken back and we needed a new one.  After angry phone calls I had my mom call and see if she could do better and finally, we got somewhere, they said they didn't even have the same brand of box spring made and sent to Idaho Falls. They said they needed to order a new one and the soonest it they could have it to us was February 22nd (wed.) they called Tuesday night saying it would be delivered. Wednesday morning came and nothing.
 Chris called  to see what was going on and found that we have the worlds worst luck when it comes to getting a box spring I guess. The guy said the delivery truck had been snowed in, in Wyoming. He said that things like this never happen.. Then he tried telling us to order another one. He said we would get a call as soon as the trick made way. We got a call on Friday saying that the soonest our box spring would arrive was March 21st. Then I had my mom called again (moms are good at these things) and basically said that wasn't going to work. So the lady from Idaho Falls asked if we would be home today and said it could be delivered if we were. Of course we were home. I have been sleeping on a mattress on the floor for two months now, there was no way I was going to let this get away. Finally it came! White and beautiful! I have never been this happy for a box spring. 
We did learn a valuable lesson here, sometimes it's okay to fight. :) 

2 comments:

  1. We have had family members that had big problems like this with Sears. Sears was terrible with customer service... about the same things that happened to you. Sears accused them of not ordering, of losing the order, of already delivering it, and no records of anything. (Not even the handful of times they had called to get things worked out) It was a crazy situation. Lesson I learned... DON'T ORDER FROM SEARS!!!

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  2. Ya seriously! They said all the same things to us! Horrible! And who are you Jared,
    might I ask?!

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